Cookie Dough Redempion FAQ
How do I find out how many credits my Girl Scout has earned?
GSEP sends an email in April to families with the number of credits earned from the Cookie Season. You can email memberservices@gsep.org anytime to request your balance.
Who can use Cookie Dough?
Cookie Dough can only be used by the Girl Scout who earned the credits and are not transferable nor can be redeemed for cash. Cookie Dough may be redeemed by the Girl Scout family or troop leader. For shop purchases, we just ask that the troop leader has the family’s permission first.
When do credits expire?
Credits are valid for the full membership year after the Cookie Season they were earned in. For example, credits earned during the 2023 Cookie Season will expire after September 30, 2024.
How long does it take to process my request?
Once you submit your request to use your credits, GSEP processes your credits within four weeks. If your request requires payment, our Finance Team will need an additional two weeks.
