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Service Unit Cookie Manager Volunteer Position Description and Agreement

Summary: The Volunteer is responsible to organize and facilitate the Cookie Program throughout the Service Unit, support Troop Cookie Managers and serve as liaison between the Product Program Department and troops

Term of appointment: The Volunteer is appointed for a one year term (October 1-September 30) that is renewable pending application

Supervision: The Volunteer reports to the Service Unit Manager

Support: The Volunteer receives support, guidance, and encouragement from the Service Unit Manager, Member Services Team, Volunteer Support Specialists and Product Program Team.


  • Accept and adhere to Girl Scouts of Eastern Pennsylvania and Girl Scouts of the USA policies, standards and procedures found at 
  • Adhere to Safety Activity Checkpoints found at to provide a safe experience for girls
  • Verify that all Service Unit Troop Cookie Managers have completed the required volunteer background check process
  • Attend Service Unit meetings during the Cookie Program, and work closely with the Service Unit Team and Volunteer Support Specialists to ensure a positive, debt-free program for all troops in the Service Unit
  • Coordinate the recruitment of Troop Cookie Managers with the Service Unit Team 
  • Provide training and mentoring to Troop Cookie Managers
  • Provide assistance to Troop Cookie Managers to assure proper and complete information is entered into the online reporting system (ABC Smart Cookies™) provided through ABC Bakers and regular deposits are made to the troop account and recorded
  • Meet all deadlines established for the annual Cookie Program
  • Verify and input all necessary information for the Cookie Program reporting system (ABC Smart Cookies™) provided by ABC Bakers.
  • Collect and reconcile final reports from Troop Cookie Managers and submit the final Service Unit report by established deadline
  • Receive girl incentive items, sort by troop, and distribute to troops in a timely manner
  • Identify potential problem areas during the course of the Cookie Program and communicate regularly with the Service Unit Team, Volunteer Support Specialists and Product Program Department
  • Provide information and assistance to troops and the Product Program Department regarding troop debt and support troops to maintain financial accuracy of all records
  • Download GSEP Cookies TeamApp (or visit it online) and lookout for news and important information provided by Council.
  • Complete and return the Service Unit Booth Upload Spreadsheet by Council’s deadline.
  • Promote a safe program using best practices for social distancing, sanitization, mask wearing, and follow local and state regulations around Covid – 19.

Qualifications and core competencies:

  • Complete the volunteer background check prior to assuming the position and become a registered member
  • Attend training related to the position of Service Unit Cookie Manager
  • Willing and able to work with all people without regard to race, color, ethnicity, sex, creed, national origin, ability or socioeconomic status
  • Ability to conduct service unit activities related to the Cookie Program from October through May
  • Ability to work with numbers and retain detailed records
  • Understand the use of computer applications, navigating the web, and sending and receiving email
  • Ability to communicate and motivate adults from diverse backgrounds
  • Ability to support and train others to facilitate the program, and coordinate volunteer efforts and problem solve in a positive manner
  • No outstanding debt with Girl Scouts of Eastern Pennsylvania
 I agree to perform the above responsibilities to the best of my ability.