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Renew

You are more than a Girl Scout. You’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)

We believe there’s no such thing as too much. That there’s no excuse for making excuses. Our strength doesn’t come from how much we can lift but from how often we can lift ourselves back up. We are everyday optimists. Adventure seekers. Problem solvers. We are girls, troop leaders, mentors, advocates, parents, Girl Scouts. We are G.I.R.L.s (Go-getter, Innovator, Risk-taker, and Leader). We will not stop. In fact, we’re just getting started. Renew today.

Girls: Renew by Saturday, July 15, to receive your free G.I.R.L. patch! 

Leaders: Renew by Saturday, July 15, to receive a 10% discount in the retail shop and a first aid kit!

Not yet a member? Join now!

Helpful Documents for Renewing

*Tip: Leaders, make sure you renew your membership before you begin renewing girls or your position.

Helpful Videos for Renewing

Check out the videos below for a step-by-step walk through of the renewal process for families, troop leaders, and lifetime members. Shout out to Girl Scouts of Eastern Ohio for putting together these great videos!

 

 

Early Bird FAQs

What is Early Bird?

Early Bird is your chance to be the first to renew for another exciting year of GIrl Scouts! Whether you're a go-getter, innovator, risk-taker, or leader, when you renew membership between Monday, May 15-Saturday, July 15, you get the chance to unleash your greatness for another year, AND get a special patch!

When is Early Bird?

GSEP's Early Bird renewals begin Monday, May 15 and end Saturday, July 15.

Who can renew during Early Bird?

All currently registered memebrs! During Early Bird, parents or guardians can renew themselves and their Girl Scouts, and troop leaders can renew themselves and their troop members.

Why should I renew now?

Whether you're a troop leader, parent, or guardian, renewing shows that you believe in the power of the G.I.R.L. You understand the amazing opportunities that girls get as Girl Scouts, and you're committed to helping girls continue their journey to greatness!

Renewing now also means there's one less thing to worry about at the start of another busy school year. Girl Sccouts are always prepared, so renew today!

Where do I renew?

Online! Renewing is SUPER easy, thanks to our new member database, My GS (also called Volunteer Systems). Simply log in to your My GS account to renew! Check out this helpful guide for instructions to log in. 

How much are membership dues?

Membership dues are $25 for the 2017-2018 membership year. Please see the FAQ document for more information on membership dues. 

What Internet browser should I use?

Chrome is the preferred browser for viewing our website and logging into My GS. Download it here

Internet Browser and Pop-up Blockers
To view and print your Girl Scout membership receipt, you may need to temporarily disable pop-up blockers for the web browser you are using. It is best to do this before you start the renewal process.

My Girl Scout earned a membership voucher during the Cookie Program. How do I renew her?

Congrats, #cookieboss! Membership vouchers wil be emailed out by the end of May. In that email you will find instructions on how to renew before July 15 to receive the G.I.R.L. patch.

 

MY GS/Registration Questions

Why didn't I receive a login email from GSUSA?

All 2016 and 2017 members with an email address should have received an email on May 15th or 16th inviting you to join the Member Community. If you did not receive that email, contact memberservices@gsep.org and we will resend it. 

I am a Lifetime member. Why does it say my membership is "in progress"?

If you are a Lifetime Member and you renew or change your volunteer position, your position will automatically switch to “in progress” while we verify your criminal background check documentation. (Unfortunately, the system does not allow us to skip this step – even for currently cleared volunteers

How do I renew my volunteer position?

If you are an adult volunteer who is renewing, we recommend that you renew any girls and adults in your troop first, then renew your own membership, then renew (or change/add) your volunteer position. Because all Girl Scout volunteers in Pennsylvania must have valid background checks, any changes to your volunteer position will make your position “in progress” while we manually check your background check status. (Unfortunately, the system does not allow us to skip this step – even for currently cleared volunteers.)

Why am I seeing inactive members in my troop? These girls/adults were not in my troop last year.

As part of our data migration process, we transferred all members from Member Years 2016 and 2017. If a girl or adult was part of your troop in 2016 but not in 2017, they will appear as “inactive.”

Why are the criminal background check dates in my member record incorrect?

The “background check complete” date is listed as the last day of month in which the report was generated. We know of some instances where the “background check complete” date is in the future, and we are working to correct those dates. If you encounter this issue, or if you believe your background check dates are incorrect, contact us at memberservices@gsep.org and we will verify the dates

The Year of Scouting listed in my account is incorrect. Can you fix it?

Years of Scouting is self-reported. When a girl membership or an adult membership is renewed, the number in the Girl Years field (or Adult Years field for adult members) is incremented by 1. At this time, the number of Adult Years field does not automatically advance for Lifetime Members.

Neither GSEP nor GSUSA keeps records of years of service, and this is not a field that we are able to verify. However, if your account lists the incorrect number of years and you’d like us to update it, email memberservices@gsep.org

 

When I create my password for My GS/Member Community, does it automatically update my password in the Program/Event Registration System (Ebiz)?

No, setting up your account and/or resetting your password for MYGS will not reset your password in the Program/Event Registration System. However, you can use the same username and password in both systems. 

Do I need an account in the Program/Event Registration System (Ebiz) to register for a program, camp, or training?

Yes. MYGS does not currently support event, program, or training registration. If you are a new member, or if you do not have a current log-in for the Program/Event Registration System (Ebiz), you will need to create an account in order to register for events, programs (including camp), or trainings.

Before logging into Program/Event Registration, you must create an account in MYGS and then wait 24 hours (it takes 24 hours for the systems to transfer your information). You may then create a login and complete your program registration.  

How do I request a troop transfer?

To request a troop transfer, email memberservices@gsep.org with the full names of girls/adults to be transferred and their new troop numbers. Service Unit Managers, Troop Leaders, and parent/guardians may initiate a transfer.

Why are girls/adults missing from my troop?

There are several reasons why members might be missing from your troop:

1.They didn’t transfer - The last day for troop transfers before our data migration was April 20th. If you requested a transfer between April 20-May 15, those members were not transferred.

2. They were “in process” - If you had an adult member whose position was “in process” (meaning they had not yet completed the criminal background check process) before the data migration, they were not transferred as volunteers into the new system.

3.They never registered - Girls/adults were not registered in your troop for 2016 or 2017 will not show up in your troop

4. They might be connected to another troop – adults who do not hold a volunteer position can only “live” in one troop. For example, if a member has two girls in different troops, they cannot be associated with both daughters’ troops.

If you are missing girls or adults who are registered, contact memberservices@gsep.org and we will move them into the proper troop. 

Can I add new girls to my troop now?

Yes! If the girls are already registered, email memberservices@gsep.org and request a troop transfer.

If they girls are not already registered, the troop leader can add them during the renewal process. At the bottom of the renewal page, beneath “add a new member to your troop,” select girl or adult member and click go.

If you’d like to add your troop to the Opportunity Catalog now  so that new girls and families searching for troop opportunities can join, contact memberservices@gsep.org. (Note: all troops with available spaces will be added to the Opportunity Catalog on October 1.)

Why can't I update my girl's grade for 2016?

The Grade for Membership Year 2018 will become available and all current members will automatically “age up” one year on July 1. 

Which leader (01 or 02) received the email to access troop information?

All active troop leaders (01 and 02) received an email and should be listed as Troop Leader/Co-leader in MYGS. Any adult volunteer listed as a Troop Leader/Co-leader has access to troop information.

If your volunteer status was “in process” before the data migration (meaning you had not completed the criminal background check process), you will not be able to renew your position or view troop information. To be added as Troop Leader/Co-leader for an existing troop contact  memberservices@gsep.org.

I am a leader who needs to add a girl to my troop or edit a volunteer role. How do I do that?

As a troop leader, you can now make a number of updates to your troop's information in My GS:

  • Add a new girl or adult to your troop for the 2017-2018 membership year. Click the "Troops" tab and scroll down to Add a New Member to Troop to start their registration.
  • Add or change volunteer roles for an adult in your troop. Click on the "Troops" tab and to the right of the adult's name click on Add/Edit.
  • Open your troop to new girls or edit your troop meeting information. You can do both by clicking on the "Troops" tab. Scroll down and click on View/Edit Troop information
I am a parent and need to change my daughter’s troop or add a member to our household. How do I do that?

As a parent, you can make a number of changes to your Girl Scout or family's information:

  • Add a new troop for a girl: Under the "Membership" tab under Participation, Add/Change Troops.
  • Add a new volunteer role for yourself: Under the "Membership" tab under Participation, Add Role.
  • Add a new girl or adult to your household: Scroll down on the "Membership" tab to Add a New Member to the Household.
  • Update your contact information or child's school information: Click on the "Family Profile" tab to edit your household's information.
How do I apply for financial aid?

We are currently reviewing our financial aid process and it will be finalized by mid-June. Stay tuned for more information soon.

 

Are there any volunteer trainings on CEI?

Yes! During the month of June, GSEP will host both in-person and webinar training sessions for CEI/My GS and we recommend you join us!

We'll explore everything from logging-in to membership renewal to the various uses of the system. Bring your own device for a hands-on experience. By the time you leave this session, you'll be ready to navigate through the next year! Check out the list of in-person trainings below to register. Registration for the webinar sessions will be available soon!

June 5, 6:30-8:30pm
Camp Laughing Waters, Gilbertsville, PA
Register here!

June 6, 6:30pm-8:30pm
Lehigh Valley Service Center, Allentown, PA
Register here!

June 14, 6:30-8:30pm
Delaware County Service Center, Springfield, PA
Register here!

June 15, 7:00pm-9:00pm
Temple University, Philadelphia, PA
Register here!

June 20, 6:30-8:30pm
West Lawn United Methodist Church, Reading, PA
Register here!

June 27, 6:30-8:30pm
Grove United Methodist Church, West Chester, PA
Register here!

We will also offer an in-person training in Lower Bucks County and will advertise it as soon at as it is available.